Refund Policy – Lyvini
Refund Policy – Lyvini (UK)
At Lyvini, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a fair refund policy in line with UK consumer rights.
Eligibility for Refunds
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Refunds can be requested within 30 days of receiving your order.
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Items must be:
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Unworn, unused, and in their original packaging
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With tags still attached
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Accompanied by proof of purchase
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How to Request a Refund
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Contact us at contact@lyvini.com with your order details.
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If approved, we will send you a prepaid return label and instructions.
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Refunds will only be processed once the returned item has been received and inspected.
Processing Time
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Approved refunds will be issued to your original payment method within 10 business days.
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Please note that banks and card providers may take additional time to complete the transaction.
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If you haven’t received your refund after 15 business days, please contact us.
Non-Refundable Items
Refunds cannot be issued for:
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Sale items or gift cards
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Beauty or personal care items
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Hazardous materials, flammable liquids, or gases
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us immediately at contact@lyvini.com We will arrange a replacement or a full refund, including shipping costs.
UK Consumer Rights
This refund policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Customers in the UK are entitled to cancel online purchases within 14 days of delivery, for any reason, and receive a full refund.