Exchange & Return Policy

At Lyvini, you can request an exchange or return within 30 days of receiving your order.

Conditions

• Items must be unused, unworn, with tags, and in original packaging.

• Proof of purchase is required.

How to Request

• Email us at contact@lyvini.com

• If approved, we’ll send you a return label and instructions.

• Items returned without approval will not be accepted.

Exchanges

• The quickest way: return the item and place a new order once the return is approved.

Non-Returnable Items

• Perishable goods, custom/personalized products, beauty/personal care items, hazardous materials, sale items, and gift cards.

Damaged or Wrong Items

• Contact us immediately if your item is defective, damaged, or incorrect.

EU Customers

• Orders shipped to the EU include a 14-day right of withdrawal, regardless of reason.

Refunds

• Refunds are processed within 10 business days after approval.

• Banks or card issuers may take extra time to post the refund.

• If more than 15 business days pass, contact us at contact@lyvini.com